FAQ
Straight answers for agencies considering RealMosaic. If you want a walkthrough, book a demo.
Who is RealMosaic for?
Agencies managing multiple client sites who want repeatable delivery, predictable publishing, and performance as a baseline.
What makes RealMosaic different?
It combines a headless delivery mindset with a practical agency workflow. No build pipeline for everyday work, structured authoring, and capacity based pricing rather than feature gates.
Do I need a developer to use it?
Not for everyday content and publishing. Agencies can choose who edits what through roles and controlled workflows. Theme work is developer led, but designed to be fast and safe.
Are new modules and tools coming soon?
Yes. RealMosaic is in active rollout and new modules are added based on agency demand and proven use cases. Some items, such as import tools, may be introduced as they mature. If a feature is important to you, tell us in the demo and we will map it into the rollout plan.
Can we use our own theme?
Yes. Themes are first class and designed for reuse across multiple sites. You can start with a base theme and customise per client where needed.
Do changes require a build or deployment?
No for normal work. Theme changes are handled through a controlled save and publish flow, with caching and safe rollback patterns.
What does capacity in Units mean?
Units measure the capacity needed across your fleet. A standard site has a base Unit weight, and sites only consume more Units as they exceed standard thresholds such as high content volume, storage, or bandwidth.
Are these prices retail or wholesale?
They are agency and partner prices. Agencies bundle their own hosting, support, governance, change management, and ongoing improvements for end clients. Your agency’s end client pricing will vary.
Is there a lock in contract?
No long contracts are required. New signups lock pricing for 12 months from signup.
Can you help us migrate from WordPress, Drupal, Webflow, Squarespace, or Wix?
Yes. Migration depends on your content structure and how much you want to standardise across sites. We will map your current site into formats and a rollout plan during onboarding.
What does early access mean?
Onboarding is limited and guided. The focus is stability, feedback, and a clean rollout path for your first sites before scaling further.
How do updates work?
Updates follow a disciplined release process and are designed to minimise surprises. The platform aims for predictable change rather than frequent breaking shifts.
How do you handle security?
Security is built around clear boundaries, strong authentication, role based access, and tenant isolation. Details are covered during onboarding. You can also review the security overview page.
Can you act as our in house dev team?
Yes if needed. Some agencies want platform access only, others want implementation support. We can cover theme builds, migrations, and ongoing improvements.
What is the typical onboarding timeline?
It depends on your theme approach and content volume. In most cases you can get a first site live quickly, then standardise and scale to additional sites once formats are locked in.