Overview
This Privacy Policy explains how Subtle Difference, as the owner and operator of RealMosaic, collects, uses, stores, and discloses personal information when you visit our website, contact us, book a demo, or use the RealMosaic platform.
We are committed to handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Where RealMosaic customers use the platform to collect or manage personal information for their own organisations, RealMosaic may handle that information on their behalf as a service provider, subject to separate platform terms and data protection terms.
What we collect
We may collect the following types of personal information:
- Contact details, such as name, email address, phone number, business name, and role
- Enquiry and demo details, such as your requirements and notes you submit in forms
- Account and platform information, where applicable, such as user IDs, roles, audit logs of admin activity, and support records
- Technical information, such as IP address, device information, browser type, and usage data collected through analytics, cookies, or security logs
- Information submitted through the platform by customers or users, where relevant to providing and supporting the service
How we collect information
We collect information when you:
- Submit a form, book a demo, or contact us
- Create or use an account on the platform
- Use the website, where basic technical data may be collected automatically
- Interact with platform features, support channels, or administrative tools
How we use information
We use personal information to:
- Respond to enquiries and provide demos
- Set up, operate, maintain, and support the platform
- Manage access, permissions, security controls, and account administration
- Monitor reliability, performance, and user experience
- Maintain records for auditing, operational integrity, and incident investigation
- Meet legal, regulatory, and contractual obligations
Disclosure of information
We may disclose personal information to trusted third parties only where required to provide or support our services, such as hosting, infrastructure providers, email delivery, analytics, backup, and security services.
We may also disclose information where required by law, regulation, court order, or to protect our rights, users, systems, or services.
We do not sell personal information.
International data transfers
Some service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled in a manner consistent with applicable privacy obligations and appropriate safeguards are in place.
Cookies and analytics
We may use cookies and similar technologies to operate the website, remember preferences, improve performance, and understand website usage. You can control cookies through your browser settings, although some functionality may be affected if cookies are disabled.
Platform data and customer responsibility
Where agencies, businesses, or other customers use RealMosaic to collect or manage personal information for their own purposes, they remain responsible for that information and for their own privacy compliance, disclosures, and permissions.
In those cases, RealMosaic may process or store that information on the customer's behalf in order to provide the platform and related services.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, authentication measures, logging, monitoring, backups, and security tooling appropriate to the nature of the service. No method of transmission or storage is completely secure.
Data retention
We keep personal information only for as long as needed for the purposes described in this policy, or as required by law. We may retain records where reasonably necessary for security, auditing, backup, dispute resolution, legal compliance, and operational integrity.
Access and correction
You can request access to, or correction of, personal information we hold about you. We may need to verify your identity before processing your request. In some cases, legal or operational limitations may affect how we can respond.
Complaints
If you have a privacy complaint, contact us first and we will work to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner, or OAIC.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices, or legal obligations. The updated version will be published on this page with a revised last updated date.
Contact
Email: contact@realmosaic.com.au
Phone: 0491 074 918