Security and reliability

Security and reliability

Built for agency portfolios where stability matters, with clear boundaries, controlled change and predictable publishing.

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This page outlines the platform controls and shared responsibilities used across RealMosaic. Specific operational details are covered during onboarding.
01

Platform boundaries

  • Clear separation between authoring and public site delivery
  • Public delivery is read focused, while publishing happens in the admin system
  • Predictable output to support caching and reduce surprises
  • Site isolation as a first principle for multi site operation
02

Access control

  • Account authentication and role based access controls
  • Granular permissions for admin modules and actions
  • Clear separation between agency users and client editors
  • Permissions and guardrails to reduce accidental changes
03

Change control

  • Release discipline focused on stability
  • Theme workflow with history, comparison and restore for safer changes
  • Publishing guardrails to protect layouts and brand
  • Clear communication during early access and rollout
04

Reliability

  • Cache friendly delivery patterns designed for stable performance
  • Clear boundaries between admin and public delivery
  • Operational practices designed to reduce surprises
  • Escalation paths for platform level issues
05

What agencies can expect

  • Guided onboarding and recommended role settings
  • Support channels and escalation paths
  • Practical advice for permissions, publishing and change workflow
  • Clear boundaries between platform responsibility and agency responsibility
06

Shared responsibility

  • Subtle Difference manages the platform boundaries, infrastructure and core workflows
  • Agencies control user access, client permissions and publishing practices
  • Good password and access hygiene remains important
  • Recommended role and access settings are covered during onboarding
07

Application security controls

  • Permissions are enforced across navigation, direct URLs, records and administrative actions.
  • Site-scoped data is isolated between the clients individual websites.
  • Sensitive changes require authenticated and protected requests.
  • Access rules are regression-tested as the platform evolves.
  • Administrative roles can be restricted by module, action and record responsibility.
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